Refund and Returns Policy

Effective Date: September 17, 2026

At bootlegclothes (https://bootlegclothes.com/), every item is custom-printed on demand specifically for your order. Because we operate as a print-on-demand store, we follow strict guidelines regarding returns and refunds to maintain product quality and fast fulfillment times.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or with a printing error, we will replace or refund it at no additional cost to you.

  • Timeframe: Submit your request within 7 days of delivery for fastest resolution. Requests remain valid up to 180 days from the delivery date.
  • How to Claim: Email support@bootlegclothes.com with your order number, a short description of the problem, and clear photos or videos showing the issue.

Returns Process & Eligibility

If your claim is approved for a physical return:

  1. Contact customer support at support@bootlegclothes.com to receive explicit approval and the designated return shipping address.
  2. Returns sent without prior authorization will not be accepted.
  3. Items must be unworn, unwashed, unused, and in their original condition. Items with signs of wear, stains, or damage caused by misuse will not be refunded.
  4. Customers are responsible for paying all return shipping costs. We do not support Freight-To-Collect (FTC) shipping.

Non-Returnable Items & Exclusions

We cannot accept returns or issue refunds under the following conditions:

  • Size or Preference Changes: Items accurately printed according to the size, color, and design file details selected at checkout, but later deemed unwanted or incorrectly ordered by the buyer.
  • Shipping Address Errors: Orders delayed, lost, or misdelivered due to incorrect or incomplete shipping addresses or contact details provided during checkout.
  • Hygiene Items: Tights, underwear, socks, swimsuits, or face masks.
  • Late Claims: Claims submitted after the 180-day delivery window.

Order Cancellations

Orders enter production quickly. You may only cancel your order for a full refund while it remains in “In Review” status before manufacturing starts. Contact support@bootlegclothes.com immediately if you need to cancel. Once production has begun, orders cannot be canceled or refunded.

Refund Processing

Once your return is received and inspected (or your claim for a damaged product is approved), your refund will be processed directly to your original payment method. Processing times depend on your bank or credit card provider.